How to Make Payments

To initiate a payment from either your Vendor or Employee account, navigate to the Payouts tab and click on the "New Payout" button.

Step 1: Enter Payout Details

For initial transactions, you must collect and enter the following information from the customer:

• First and Last Name: This must exactly match their driver's license or government-issued ID.
• Email Address
• Phone Number
• Amount
• Description: (Optional)

Once all required fields are filled out, click "Add Payout."

⚠️ Note for Vendors: The Vendor account holder must review and either Approve or Reject the request before it proceeds.

Step 2: Customer Actions (Payee Steps)

Once a payout is approved, the payee must complete the following steps to receive their funds:

1. Claim Link: A unique link will be emailed to the customer to claim their redemption.
2. Account Setup: Clicking the link will prompt the customer to log in using their temporary password given.
3. KYC Verification: All users must complete a one-time KYC (Know Your Customer) verification before they can successfully withdraw funds from their wallet.

⚠️ Important Note: Photocopies, scans, or digital screenshots of your ID will be flagged as fraudulent or may cause your KYC verification to remain permanently pending. Please ensure you upload a clear photo of the physical document.